Return & Refund Policy

Returns & Refunds

At MOOS the Label, we understand that sometimes an item may not fit the way you hoped or simply isn’t the perfect match. That’s why we offer a 14-day return policy from the date your order is delivered. 

Want to Start a Return?

📍 If you're located outside the EU: Please email us at info@moosthelabel.com and we help you with your return.

📍 If you're located in the EU and'd like to return an item that meets our conditions, click on the link below:

START YOUR RETURN

Here's how it works:

  1. Click the link and fill in your order details
  2. Select which items you'd like to return
  3. You'll receive return instructions with the return address
  4. Arrange and pay for your own return shipping
  5. Pack your items in original packaging and ship them to us
  6. Once we receive your return, we'll inspect it and process your refund

It's that simple! 🤍

Please note: after your package is marked as "delivered," it can take up to 48 hours before this updates in our system. During this time, the return portal may show that a return isn't possible yet, this is simply due to processing time, not an issue with your order. Please try again after 48 hours if this happens.

Important Return Information

Please make sure to send each return exactly as it was registered in our return portal.

  • Items from different orders cannot be returned in the same package. 
  • Items registered under separate return requests also cannot be combined into one package. Each return request must be shipped separately. Combining multiple return requests into one parcel may prevent us from processing your return correctly.

This helps us identify and process your return accurately and ensures your refund is handled as quickly as possible. 🤍

Return Conditions

We can only accept returns if:

  • Items are returned in original packaging
  • Items are unworn, unwashed, unaltered and not damaged
  • Labels remain attached to the item
  • No makeup stains on the item
  • Return is within 14 days of delivery

Please note: We don't cover issues that arise after washing. That's your responsibility.

Shipping & Responsibility

  • Return shipping costs are at your expense
  • Original shipping costs paid when placing your order are non-refundable
  • Lost return shipments remain your responsibility
  • Returns can only be registered through our return portal. Returns sent without being registered through the portal cannot be processed.

Exchanges

Unfortunately, we do not offer direct exchanges. If you'd like a different size, please return your original item for a refund and place a new order for your preferred size.

Wrong Product or Damaged Item?

If you received a wrong or damaged item, please report it to us within 7 days of delivery.

Send us an email:

💌 info@moosthelabel.com

Include in your email:

  • Your order number
  • A photo of the damaged item or wrong product
  • A brief description of what happened

We'll make it right for you as quickly as possible. 💕 

Refund Timeline

Once we receive and check your return, we'll process your refund right away. It can take up to 14 business days for the amount to appear in your account.

Questions?

Have questions about your order or our return policy? Reach out to us at info@moosthelabel.com and we're happy to help! 🤍