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Frequently Asked Questions 🤍

Ordering

You can check the product description for specific fit notes.

We start processing your order as quickly as possible, so changes or cancellations are not always guaranteed.

If you made a mistake, please contact us as soon as possible at info@moosthelabel.com and we’ll do our best to help.

Your order number can be found in your confirmation email. It usually starts with a # followed by numbers.

Please check your spam or junk folder first. If you still can’t find it, feel free to contact us and we’ll resend it for you.

Most of our bestsellers do come back 🤍

We recommend signing up for restock alerts so you don’t miss out!

Shipping

Our delivery time is usually between 4–10 business days 🤍

During busy periods, it may take a little longer, but we always do our best to get your order to you as quickly as possible!

Orders are usually processed within 1–2 business days. Once your order has been shipped, you’ll receive a confirmation with your tracking link.

Yes, we ship worldwide 🤍

Here you can find all shipping details.

Shipping is free on orders over €75 🤍 For orders below €75, shipping costs are €6.95.

You can find more information here.

No 🤍 All costs are already included in your order, so you won’t have to pay any additional customs or import fees.

As soon as your order is shipped, you’ll receive a tracking link via email so you can follow your package step by step.

Tracking updates can sometimes take a few days to refresh. This is completely normal, especially during international shipping. 🌏

We work with trusted international carriers to ensure safe and reliable delivery.
Once your package arrives at the local delivery service, you’ll be able to see the carrier on your Track Your Order page 🤍

Yes, your order may arrive in separate packages depending on the items. This helps us ship your order as quickly as possible.

We recommend checking with your neighbors or your local delivery service first.
If you still can’t locate your package, feel free to contact us at info@moosthelabel.com and we’ll help you further.

Returns & Refunds

To start a return, please contact info@moosthelabel.com with your order number, the reason for your return, and the item(s) you would like to return. Once we’ve received your request, we’ll guide you through the next steps and provide you with the return instructions 🤍

You have 14 days after receiving your order to request a return.

You can find our full return policy on our website. We recommend reading it carefully before starting a return.

Yes, return shipping costs are the responsibility of the customer.

Yes, exchanges are possible 🤍
To request an exchange, please contact us by email. You can return the item to us, and once we’ve received and checked it, we will send out the new size for you.

We’re so sorry 🤍 Please contact us with a photo of the issue and we’ll resolve it as quickly as possible.

Refunds are processed within 14 days after we receive your return.

Didn't you get an answer to your question?

Send us an email at info@moosthelabel.com